Our Return Policy
Your instruments are guaranteed for life.
Returns or exchanges made within 30 days of original purchase with the sales receipt or copy and note attached will be accepted for refund.
All returned merchandise will be charged a 10% restocking fee which will be deducted from your total refund.
Please , no returns or exchanges after 30 days in your possesion.
We do NOT refund shipping and handling as it has already been paid to the post office and our shipping department.
We do not offer refunds on Missionary Flutes or whistles, since the money has already been donated to the Kids of Cascabel.
We also can not refund or exchange any "Special Ordered" flutes, (ex. personalized names or custom carvings)
If you send back a bamboo sax, we will also deduct $3 for the reed.The restocking fee includes disinfecting instrument, credit card fees already charged to us, state tax collected and sent if applicable, filing paperwork and restocking instrument, and paying our secretary to do all this.
If returning please include a copy of your receipt.
If you will be making an exchange please include the cost of shipping the new product to you. You can call us at 954-424-6502 or email us at email@example.com for that info. Thank you!
Delivery Time for Orders
NOTICE FROM THE FLUTEMAKER:
I want to thank the many customers around the world for your wonderful interest and support for my work.
Because of the demand I have had to cancel all my Renaissance Festivals and craft shows.
Flutemakeing includes harvesting, curing, fertilizing our plantation, thinning bamboo washing storing.
Every flute is hand made and each piece of bamboo must be found for a specific project.
Please allow up to 8 weeks for us to complete your order.
When ordeing overseas please keep in mind that your country will charge you a customs fee and will hold the instrument for an unknown time as they process. We state truthfully the cost of your product and are bound by law in this.
If you need your instrument rushed to you, we charge a $35 rush order fee,
you can ask for this in the comment box at check out
or call us at 954-424-6502 mon.- fri 8-5pm Eastern Standard time to request it
You can email me at firstname.lastname@example.org